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Driftmates – Privacy Policy
Driftmates respects the privacy of all users who visit our website or book travel experiences with us. This Privacy Policy explains how we collect, use, store, and protect personal information shared with us through our website, booking forms, communication channels, or other services.
By accessing our website or booking a trip with Driftmates, you agree to the practices described in this policy.
By booking a trip with Driftmates or creating an account on the website, users agree to receive communication related to their booking including:
Such communications may be sent through:
Users may opt out of marketing communications at any time.
However, transactional messages related to bookings may still be sent as necessary to provide services and updates regarding the trip.
This Cookie Policy explains how Driftmates uses cookies and similar technologies when users interact with our website.
What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit and improve your browsing experience.
Cookies allow Driftmates to recognize returning visitors, analyze website performance, and personalize content.
Types of Cookies Used
These services may place cookies on your device to collect data related to website usage.
Managing Cookies
Most web browsers automatically accept cookies. However, users can control or disable cookies through browser settings.
Disabling cookies may affect the functionality of certain features on the Driftmates website.
Updates to Cookie Policy
Driftmates may update this Cookie Policy periodically. Any updates will be published on the website along with the updated effective date.
Driftmates takes appropriate measures to protect personal information shared by users. We use secure systems, payment gateways, and controlled access protocols to prevent unauthorized access, misuse, or disclosure of personal data.
However, while we strive to protect user data, no internet-based system can guarantee complete security. Users are encouraged to protect their account credentials and notify Driftmates immediately if any unauthorized activity is suspected.
Driftmates may update this Privacy Policy from time to time to reflect changes in legal requirements, website functionality, or company practices.
When updates are made, the revised policy will be published on the website along with the updated effective date.
Driftmates – Payment Policy
The following payment terms apply to all bookings made through Driftmates for trips, expeditions, treks, backpacking journeys, and other travel experiences.
To confirm a booking with Driftmates, travelers are required to pay an initial booking amount (advance payment) at the time of reservation. This amount secures the traveler’s seat in the selected departure.
Bookings are considered confirmed only after the advance payment has been successfully received and acknowledged by Driftmates.
The payment structure for most trips typically follows the format below:
The exact payment deadlines and amounts may vary depending on the nature of the trip and will be communicated during the booking process.
Failure to complete the payment within the specified timeline may result in cancellation of the booking without prior notice.
Driftmates reserves the right to modify, change, or withdraw any promotional offer, discount scheme, or pricing structure at any time unless explicitly stated otherwise.
Driftmates accepts payments through the following methods:
Payment details will be shared by the Driftmates team during the booking process.
If a booking is made through a travel agent or third‑party partner, payment policies may also be subject to the terms and conditions of that agent.
In such cases, Driftmates will act as the service provider while the contractual relationship may exist between the traveler and the booking partner.
Trip prices may change due to factors beyond the company’s control including:
Any such price changes must be paid by the traveler prior to the departure date.
Failure to make the required payments within the specified timeline may lead to:
After successful payment, travelers will receive a confirmation message through email, WhatsApp, SMS, or other communication channels confirming the booking details.
Driftmates – Cancellation & Refund Policy
Driftmates understands that travel plans may change due to unforeseen circumstances. The following policy outlines how cancellations, refunds, and credit notes are handled for bookings made through Driftmates.
If a traveler chooses to cancel their booking, the following cancellation terms may apply depending on the time remaining before the trip departure.
More than 30 days before departure
16 – 30 days before departure
8 – 15 days before departure
1 – 7 days before departure
These timelines may vary for certain trips and will be communicated during the booking process.
The initial booking amount paid at the time of reservation is generally non-refundable.
In certain cases, Driftmates may issue a credit note at its discretion instead of a refund.
If applicable, a credit note may be issued to travelers who cancel within eligible timelines.
Credit notes:
In rare situations, Driftmates may cancel a trip due to operational reasons such as:
In such cases, travelers may be offered:
Refund timelines may vary depending on payment processing timelines.
Refunds will not be provided in the following cases: