Cancellation & Refund Policy

Driftmates understands that travel plans may change due to unforeseen circumstances. The following policy outlines how cancellations, refunds, and credit notes are handled for bookings made through Driftmates.

Cancellation by Traveler

If a traveler chooses to cancel their booking, the following cancellation terms may apply depending on the time remaining before the trip departure.

More than 30 days before departure
• Full refund of the paid amount excluding the non-refundable booking amount.

16 – 30 days before departure
• 50% of the total trip cost will be charged as cancellation fees.

8 – 15 days before departure
• 75% of the total trip cost will be charged as cancellation fees.

1 – 7 days before departure
• 100% of the trip cost will be charged as cancellation fees.

These timelines may vary for certain trips and will be communicated during the booking process.

Non‑Refundable Booking Amount

The initial booking amount paid at the time of reservation is generally non-refundable.

In certain cases, Driftmates may issue a credit note at its discretion instead of a refund.

Credit Notes

If applicable, a credit note may be issued to travelers who cancel within eligible timelines.

Credit notes:
• may be used for future trips with Driftmates
• may be transferable subject to company approval
• must be used within the validity period mentioned in the credit note

Cancellation by Driftmates

In rare situations, Driftmates may cancel a trip due to operational reasons such as:

• insufficient participants
• safety concerns
• government restrictions
• natural disasters

In such cases, travelers may be offered:

• transfer to another departure date
• transfer to a different trip
• refund of the amount paid

Refund timelines may vary depending on payment processing timelines.

No Refund Scenarios

Refunds will not be provided in the following cases:

• voluntary withdrawal from the trip after it begins
• failure to join the trip on time
• unused services during the trip
• personal reasons including illness or document issues
• removal from the trip due to misconduct